APA Style
Fandy, Tjiptono. (2009).
Prinsip-Prinsip Total Quality Service .
Yogyakarta:
Andi.
Chicago Style
Fandy, Tjiptono.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2009.
Buku.
MLA Style
Fandy, Tjiptono.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2009.
Buku.
Turabian Style
Fandy, Tjiptono.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2009.
Buku.